Contact & booking
Talk to a human
No call centres, no chatbots. Program coordinators answer the WhatsApp line personally — usually within a few hours, GMT+8.
Fastest: WhatsApp
Tell us your name and country, and what you’re looking for — dates, package questions, health specifics. We reply with real availability, not an autoresponder.
Hours
Daily 08:00–20:00 (GMT+8)
Evening Australia / morning Europe both work
Base
Sanur, Denpasar, Bali, Indonesia
Health special economic zone
Cohorts
Start monthly · 6–10 guests
Custom start dates for Premium
How booking works
- 1
Say hello
WhatsApp or email — tell us your goals, rough dates and any health context you want us to know.
- 2
Free consultation
A 20-minute call with the program lead: honest fit-check, package advice, medical questions routed to the physician.
- 3
Reserve
Fully refundable deposit locks your cohort spot. You receive the named team roster and pre-arrival questionnaire.
- 4
Prepare
Visa guide, packing list, flight advice — and your Day-2 diagnostics get pre-booked at the hospital.
Booking questions
Can I book a specific start date?
Cohorts start monthly. Premium guests can request custom start dates, subject to villa and hospital availability.
What is your cancellation policy?
Deposits are fully refundable up to 45 days before your cohort starts, and transferable to a later cohort up to 14 days before.
Do you accommodate couples?
Yes — both packages are priced per person on double occupancy, and couples share a villa or suite. Single supplement: +$700–1,200 (Standard) / +$1,500–3,000 (Premium).
Coming from Australia?
Direct flights from Sydney, Melbourne and Perth; AUD quotes on request; cohort dates aligned with school-holiday windows. Read our Australia guide →